The Government and Accountability Office (GAO) has concluded that the Federal Communications Commission does nothing with about four out of every five consumer complaints that it puts into a database and investigates. Even worse, the GAO could not discern from its survey of the FCC's complaint process why the FCC takes no enforcement action with 83 percent of the complaints it looked into from 2003 through 2006. "Without key management tools, FCC may have difficulty assuring Congress and other stakeholders that it is meeting its enforcement mission," the GAO report warns. That's putting it mildly. If the FCC does set up some serious net neutrality guidelines for ISPs like Comcast, how can P2P application users and other consumers know that the agency will take their comments seriously?

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