Our company has recently been the victim of slamming. We have just received our office phone bill for December and noticed it was $200 more then usual. We have been on a all conclusive long distance plan with AT&T where we pay a flat rate and do not receive any extra long distance charges. Well of course we were confused by our bill and contacted AT&T. After being hung up on 4 times and wasting over and hour and a half on hold we found a very nice man that would help us. We found out that Quest was billing AT&T for our long distance charges. Once we found this out I called Quest and was of course given the run around. I was told that to change our service a third party would have to have called us and gotten our voice recorded. When asked if Quest had that verification available to them prior to billing us they of course said no. They did give me a phone number to ILP Billing. Thank goodness we had a great AT&T rep because after being hung up on yesterday and wasting 30 minutes on hold today I got a rep at ILP Billing and was told AT&T had contacted them yesterday and they have a email in to have our account examined! 3 to 4 days we have to wait to see what is going on. ILP Billing knows nothing of the verification call, they don't even have our name listed on the account so can't confirm that they are billing the correct people. As of right now I am on hold at CSP Telecom who is the company responsible for all this. When speaking with Quest yesterday I learned that the verification call is normally a call with a recorded message that you either have to say yes to or press a button. Our company has the practice of hanging up once we learn it is a recording. If someone actually wanted to talk to us they would call us themselves not send a machine to do it. Please check all bills, personal or business for anythingg that looks abnormal. It never hurts to ask questions, it protects you.